How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Returns

Free 7 day returns.

If for any reason you are not satisfied with the quality of our product, simply email us within 7 days after receiving your artwork for a full refund or an exchange for a new item. Our team will arrange for pick up at our cost. Refunds or exchanges for a new replacement can only occur after we have received your return in the same condition as when it was received with all packaging.

Our team will then arrange for pick up at our cost.

Note: This policy does not apply for any change of mind reasons.

Damages in production or transit.

For any damages or defects, please email details and images of proof of damage or defect within 7 days of receipt of your artwork.

Refunds or exchanges for a new replacement can only occur after we have received your return in the same condition as when it was received with all packaging.

Our team will then arrange for pick up at our cost.

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Returns

Free 7 day returns.

Damages in production or transit.

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